Customer Service

Service Your Policy

The professional and helpful staff at Butler & Associates Insurance Agency strives to provide you with the excellent service that you deserve and expect when dealing with your personal and business insurance. We’ve listed below the most common service topics and the best way for you to request help.

Requests for information

Our agency staff at Butler & Associates Insurance can often answer your less complicated questions and requests by email or with a quick phone call. Don’t hesitate to send us your questions using the contact form to the right.  Your question or concern will be directed to the staff member best able to handle your request.

All of our staff at Butler & Associates Insurance enjoy talking with you on the phone and meeting with you in person when you need advice or you’d like to review your insurance program. So that we can be sure you receive our full attention, please contact us and your insurance adviser will set aside time to meet with you or chat on the phone.

Policy Changes

You can request changes to your policy 24 hours a day, 7 days per week using the links below. Your request will be processed promptly and we’ll send you a confirmation of the change. Providing as many details as you can helps us to properly and quickly service your request. If you have any questions about adding or changing coverage, please let us know.

Any requests made via this website do not constitute a binding agreement to your policy or coverage’s. Changes to policies are not effective or binding until you, or any party involved, receive official notice from either your insurance agent or your insurance company.

Claims Reporting

Butler & Associates Insurance knows how important it is for you to resolve a serious issue as quickly as possible. Most of our insurance companies’ claims centers are available 24 hours a day, 365 days a year. You may contact your insurance company directly to report your claim. The link below will take you to the list of our companies’ claims centers.

CLAIMS PAGE

Although much of your communication will occur directly with the claims representative assigned to your claim, we are available to help.. We can discuss the ramifications of a claim, explain the claims process and answer your questions. If questions should arise at any point, please feel free to contact our claims specialist, Linda Butler 952-952-3838 x4

Certificates

At Butler & Associates Insurance we know that certificates are very important to the operation of your business. To assist us to promptly and correctly issue your certificate, be sure we have all the name, address, and contact phone or email of the party requesting the certificate along with the insurance requirements for the certificate.

Payments

Your insurance company has a billing department that’s well equipped to handle your questions and process your premium payments. We’ve listed the phone numbers and other contact information for each company. For additional assistance or questions please contact us.

PAYMENTS PAGE

Featured Insurance Companies