You’re a person, not a policy.
Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy.
Trusted Choice® agencies are dedicated to you and are committed to treating you as a person, not a policy. To that end, they’ve all vowed to abide by the pledge of performance you see to the right.
PLEDGE OF PERFORMANCE
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverages and options available to you through our agency, at your request.
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.
Independent Insurance Agents vs. Captive Agents
There are two primary types of insurance agents. “Captive” agents are employees of one insurance company and can only write policies for that company. This means they are limited to their company’s coverage plans.
Trusted Choice® Independent Insurance Agents, however, are able to source from a variety of reputable national and local providers. They have the flexibility to offer a broader range of options at highly competitive prices, so you get a personally tailored plan to suit your needs and budget.
Best of all, they are able to offer unparalleled and unbiased advocacy to their customers, from quote through claims. As your needs and your life changes, you can switch coverage, and companies if necessary, without finding a new agent.
